About Us
Veto sports has been developed in Australia and is being exported to over a dozen countries. All products carrying the veto sports logo, have to meet our high standards and are therefore subject to stringent testing. veto sports is Australian owned and operated. We havea a huge range odf products to choose from, and a balanced selection of prices and styles. And no matter what you purchase, every item is backed by veto sports comprehensive guarantees, warranties and service programs. We are able to leverage our close association with leading manufacturers resulting in a very competitive pricing scheme. Shop around, then check our prices, we are sure you will be pleasantly surprised. We will from time to time be offering additional discount opportunities including exclusive Preferred Customer sales events. So remember; Every time you visit us, there’s exceptional quality and value to be found at vetosports.com.

Do you have a paper catalogue?
Yes, veto sports has a catalogue. However, we are a web based shop, which means we have the ability to offer you the most accurate and up-to-date products at the best possible prices on-line. New 20098 catalogue out early early in the year. Please right click here and click 'save target as' to download an electronic 2008 version (e-Catalogue).

Can I see your merchandise in a store?
Yes, we opened our first store in Brisbane around September 2007, from where we run our wholesale, export, retail and e-commerce operations.

Address	Trading hours
999A Fairfield Road Rocklea, Qld. 4106 (UBD ref: 199 J-2)	Mon. - Fri.: 9am - 5.30 pm Sat.: CLOSED Sun & Pub. Holidays: CLOSED

Freight and Insurance
veto sports charges freight per order (not per item) based on handling, weight and/or dimensions of the goods you are purchasing. Postage and Handling per order being AU$11.90 minimum (non bulky items) and AU$17.90 maximum (bulky items). Postage insurance is available and is charged at 1.00% or $1.00 (whichever is the greater) of order total. Postage insurance is ticked by default. For insurance claims, please call our office, and we will take care of a replacement order while we place a claim with our insurance company. Please allow 7 (seven) days for order to arrive before making inquiries. Insurance covers items lost and/or damaged in transit. GSM International can NOT be held liable for damaged/lossed items once they leave our warehouse. Therefore Insurance is highly recommended.

Delivery and Guarantees
veto sports stands behind all of their products and ensures it will be delivered to you in perfect condition/working order.

How and when will my order be delivered?
At veto sports, we ship from Brisbane, Queensland, if your item is in stock it can usually be dispatched within 24 hours after your payment has been processed and should arrive at your delivery address between 2 and 7 days later. We have a "ONE TIME DELIVERY ONLY" policy. This means that if your delivery arrives at your destination, and one one is home to accept it, YOU will have to collect it from the shipping company's depot. There are NO exceptions, so please advice us where to leave the package in the "comments box" in the check-out section if the possibility excist that no-one will be home at time of delivery. Also note that because bulky orders may ship via courier, it may be useful for you to have the package delivered to your office address if you cannot be home during normal working hours.
N.B. Couriers DO NOT deliver to P.O. Boxes. So please provide a physical address.

Can my order be shipped to a P.O. Box?
Yes we can ship to a P.O. Box although large (bulky) orders may be shipped via courier which do not deliver to P.O. Boxes.

Can I change my delivery date?
At present this feature is not yet available, but we are working towards it with our delivery partners. Also be aware that 99% of orders are shipped within 24 hours. Urgent changes may be coming in too late to be changed.

Can I cancel my order?
Orders placed online can be cancelled as long as the items have not yet been dispatched for delivery. Simply send an email to admin@gsminternational.com.au mentioning your veto sports userid and order number. A full refund will promptly be made in the same payment method you chose to originally pay for your order. Order cancellation for orders paid for by credit card will result in a credit cancellation fee equal to 2% of the order value. If your order has already been dispatched for delivery, cancellation will result in a restocking fee based on a percentage of the total order.

What if I'm unhappy with my purchase?
When you purchase from veto sports you’re covered by the same return policies and guarantees as if you bought from a regular retail store. If your goods are damaged or faulty at the time you receive them, you should contact veto sports on (07) 3892 4999 or (07) 3137 1905 or by email at admin@vetosports.com within 7 days and we will organize a return authorization. We will then replace the goods within 14 working days of our receipt of them. If a product returned as faulty or damaged is found not to be so, it will be returned to you and you will be charged the delivery cost of picking up and returning the goods. Please select your purchases carefully as we cannot accept return of goods due to incorrect product selection or a change in your buying decision.

Pricing and Payments
Are the prices in my Shopping Cart guaranteed?
veto sports makes every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been accepted and confirmed by us in email. Please also note that promotions on vetosports.com expire at midnight EST on the date indicated on product pages and shopping carts.

What types of payments do you accept?

vetosports.com accepts and
Our preferred payment method is Credit Card or Direct bank transfer, using the following detail:

Account No.: 195908
BSB Number: 034-081
Account Name: GSM International
Bank Name: Westpac
Swift Code: WPACAU2S (used for international transfers)

If paying by direct debit, please ensure that you supply your name and/or order number.

In certain circumstances we can offer payment by cheque or on account, to use these payment options, please contact us on (07) 3892 4999 or (07) 3137 1905.

Do you charge my credit card at the time I place my order?
We process credit card payments on the same or next business day following your order. If your credit card fails we will contact you immediately to rectify. If you require faster processing and/or delivery, please call our customer service department on (07) 3892 4999 or 3137 1905 to discuss.

Do you accept COD orders?
We cannot accept COD orders. All orders must be paid in full prior to dispatch.

Registration and Privacy
How do I change my personal information? Login to your vetosports.com account to change or add to your billing/shipping addresses, e-mail address, phone number, password or payment options.

What if I forget my password?
Go to the Login area of our website and click 'Lost Your Password.' Enter your e-mail address and we'll send your veto sports password.

Do you share my information with anyone?
We will not share your personal information with anyone, except as is required to fulfill your order.

Finding Help and Contacting us
What if I have questions about a product?
veto sports has made every endeavour to provide you with all of the information you will need to make your purchasing decision. On most product pages you will find photos, detailed descriptions, brochures and lists of associated products. If you still have questions on any of our products you can email admin@vetosports.com with your question and one of our trained sales assistants will answer your email as quickly as possible.

How do I contact vetosports.com?
For questions on products you can clcik here and one of our trained sales assistants will answer your email as quickly as possible. For questions on the status of your order, including payment processing and delivery dates, Please be sure to include your Order Number in the subject. You can also contact us during regular business hours by phone on (07) 3892 4999 or 3137 1905.

For Correspondence:
Head office Address: 999a Fairfield Road, Rocklea, QLD, 4106 (UBD ref: 199 J-2)
Postal Address: PO Box 4301, Forest lake, QLD, 4078

Disclaimer
The data shown on the vetosports.com website is provided 'as is' Neither vetosports.com, nor the provider of the data, represents or guarantees, or accepts any liability whatsoever in respect to the accuracy of any of this data. It is not provided for professional use. Any use of this information is at the user's risk. vetosports.com does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information. This site may contain third party advertisements and links to third party sites. vetosports.com does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements and sites and the offerings made by the third parties. Third party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by vetosports.com of the third party sites, goods or services. Your access to or use of them is at your own risk. Bonus or promotional items may only be available while stocks last, an in stock promotional item may move out of stock between placing of your order and the processing of your payment, every endeavor will be made to fulfill your order with the promotional bonus, but in some case this may not be possible and you will be notified by phone or email that this is the case. A photo may accompany an item in our catalogue, this photo is for illustration purposes only and may not represent the exact item associated.

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